Please read and follow these important instructions PRIOR to the maintenance downtime event to commence at 6pm ET on Tuesday, October 9th.
Pre-Downtime Preparation
- Tablet will be offline beginning at 6:00 PM ET on Tuesday, October 9th
- Users will not be able to sync Tablet information or upload chart data from devices until the downtime event has concluded
- Data collection on Tablet can be accomplished in Offline Mode during the downtime
- Update and sync all devices prior to the downtime
- It is recommended to put all devices into airplane mode prior to the downtime
- If users are unable to chart in Offline mode during the downtime, instruct them to place the device into airplane mode at that time.
Post-Downtime Notes
- Upon first login to each device post-downtime, please expect an extended sync period of 15-20 minutes. This will be per-device and is only for the initial launch/log in post-downtime.
- If the message, “An Error Has Occurred” is experienced at login, close Tablet and relaunch. If the error persists, please contact Support. Live support will be available immediately post-downtime.